Complaints about data or the wrong type of goods

If you have received the shipment and found that the delivered goods do not correspond to the ordered ones, please contact our customer service at the email address: within 24 hours from the moment of receipt of the shipment at the latest so that we can deliver the correct item to you.

Complaints about non-conformity of goods

If there is a non-conformity with the purchased product in terms of the provisions of the Consumer Protection Act, you can send an e-mail with your data (name, surname, phone, item you want to advertise and description of the problem you have) to our e-mail for a complaint statement. address:
In the shortest possible time, and no later than within 8 days from the day of receiving the complaint electronically, we will respond to the reported complaint and inform you about the further action. The deadline for resolving the complaint is 15 days from the moment of its submission.
Conformity of the goods to the contract is determined exclusively according to the properties and purpose of the goods as defined by the corresponding declaration, i.e. the specification of the goods. Maja Milićević PR Internet sales Bliss&Peace Temerin as a seller is responsible for the non-conformity of the goods with the contract that appears within two years from the date of transfer of risk to the consumer. If non-conformity occurs within 6 months from the date of transfer of risk to the consumer, it can be assumed that non-conformity existed at the time of transfer of risk to the consumer. All costs that are necessary to bring the goods into conformity with the contract, especially the costs of labor, material collection and delivery, are borne by the seller.

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